Contattaci

This section provides contacts and some operational guidelines for information requests, order-related communications, and after-sales support. Please use the contacts provided when necessary.

Ⅰ. Contact Information

You can contact us through the following channels, referring to the indicated hours:

• Address: Via Evangelista Torricelli 4, Soria Vecchia, 20080 MI, Italy

  Phone: +39 02 940 7862

  Email: info@bagniebagnigroup.com

  Hours: Monday to Friday, 9:00 AM–12:30 PM / 2:00 PM–6:00 PM (CET)

  To facilitate the verification of requests, it is advisable to include the order number or a brief description of the case.

Ⅱ. Refund Timelines

For refund requests, the following guidelines generally apply:

• after verifying eligibility, the request is entered into the processing flow, normally within 1–3 business days;

• the actual credit may take 10–15 business days, depending on banking processes or payment circuits.

If the amount is not visible within a reasonable period, you can contact support providing the order references.

Ⅲ. Communications and Feedback

Communications received are used for managing requests and for informational support.

Any observations contribute to process monitoring and the updating of available information, in compliance with applicable policies.